Josh's Blog

Category Archive : Wall of Shame

Nefarious Happenings at Intuit (w audio)

Click Hear for audio version

It doesn’t really matter, but for what its worth I would like to share with you, good reader, a recent experience I had with the customer service team at Intuit. I have a 2016 version of QuickBooks Pro that I decided to implement back into my day to day. The copy was purchased off Newegg back in 2016 as a full version digital download. As such it came with all of the necessary license numbers and so forth. However, after installing and successfully moving past the ‘yes I bought this’ security bits, the program asked me for a validation code which could only be obtained by calling Intuit’s (QuickBooks parent company) customer service number.

The phone number ended up being a generic customer service line that referred me the QuickBooks ‘contact us’ area within the application. Ugh! So, I went there (fortunately Quickbooks allowed me access to that portion of the app without the code) and I was able to get into a chat session with a likely third party – and Im willing to bet – commission based – customer service agent. I explained the issue, and that I just needed the validation code to get back to using my 5 year old, but $300 dollar application.

Should be easy peasy stuff here.

The woman on the other end said that with a little updating, Id be back on my feet in no time. Yes! I thought! (ignoring the obvious next question as to if there would be any additional cost). So after looking up my account online, and validating that I did in fact purchase this software, the woman told me that the discounted rate to bring QuickBooks up to the current version would only be $199. That’s what it would take for me to be able to use my version of QuickBooks, and that’s when our chummy relationship came apart like a wet soda cracker.

I argued that this was a full version purchase, and despite the fact that its 5 years old I have a right to be able to use it. Just give me the freaking code already. But the woman refused…or said she couldn’t get it (refused). Claiming that the license the software came with was only good for three years. There was nothing more she could do, the only way to move forward would involve my wallet. So I told her no thanks, I’ll be checking out the six-month free trial of their competitor’s software instead*.

She hardly cared.

Still trying to nail that commission though, the woman then asked me if I had heard of QuickBooks online? I told her there is no way Im going to use a subscription service from a company that stoops this low. And that is how the conversation ended.

So that was that.

Only it wasnt…

After searching the internet for ways to crack – or break into – my legitimately purchased version of QuickBooks, I stumbled upon a thread (ironically on the QuickBooks support page) from someone who had had the same problem, with the same 2016 version of QuickBooks that I have. Apparently his laptop was stolen and he had to re-install Quickbooks onto his new computer. Like me, he was unable to get past the validation code screen, and he complained the referred phone number did not provide the solution. Astonishingly, his QuickBooks agent stated that she would ensure he would receive the code ASAP, and the issue was then marked resolved.

On top of that…this thread was dated 2020. So like mine, this man’s license was also beyond the three year license limitations that my agent claimed was impossible to circumvent.

So I decided to initiate another chat session with another agent, and aligned my backstory along the lines of that poor chap who’s laptop had been stolen. I told the agent that I had to reinstall QuickBooks and needed the validation code so that I could access my company files. Amazingly, this new agent told me no worries and after a few futile attempts to upsell and upgrade my software, finally awarded me those elusive six validating numbers. I typed them in and ‘voilah!’ the old 2016 QuickBooks sprung to life, eagerly ready to capture some financial transactions.

So there ya have it. My first agent was a liar and a cheat. OR, Intuit is encouraging its agents push you toward another purchase (at all cost), OR nobody cares, and it really just boils down to who you talk to, and what story you give. In any case, this is why Intuit has made my wall of shame.

  • Available at the Sage website (sadly six month offer has now ended)

Well that was quick!

I lasted 5 days with Amazon. Long enough to get my first paycheck and confirm just how lousy working for this company – at least as “Sortation Associate” is. Now to be fair, I heard from a fellow employee that some Amazon sites are better to work at than others. Like myself, he was appalled at how atrocious the treatment of workers was at this Bromley by Bow location.

In a nutshell, here are the key issues:

  • Poor management – no clear cut procedures were established.
  • Micro-management – everything you do is monitored by a computer, if you take too long, you will be approached by supervisory personnel.
  • Lack of trust – Amazon will literally hire anyone for this role, and as such, I reckon they’ve been taken advantage of. This means that new folks do not have any benefit of the doubt for having a good work ethic.
  • No breaks – here in England employers can work you for 6 hours before they are legally required to give you a break. Amazon takes full advantage of this, and while they tell you you can take breaks in ‘training’, I’ve found this to be mostly untrue. The break room is monitored, and while on the floor sorting goods, everything you do is timed.
  • Rude staff – All us new folks agreed that as a new “amazonian’, management hates you. You are shouted at, you are pointed to, you are disrespected, on a constant basis. One lady I worked with said she felt like she was treated like a slave, as she was constantly being hounded for not moving fast enough.
  • Management is Disorganized – Several times you are assigned to an isle full of parcels that another associate is already in. Covid 19 restrictions prevent you from enetering the isle with the other person, so you have two courses of action:
    1. Pressure the other associate into moving aside so you can get your parcels.
    2. Wait for the associate to finish, then enter the isle.

Remember that everyone is being timed here, so the solution is always at you or the other person’s expense. So now, on top of being hounded, you have conditions ripe for employee conflict.

  • When you are approached, management will make the extra effort to really animate they are looking at your nametag, this way you know that they know who you are.

Okay so I could go on and on. Inconsistent Corona virus precautions, the use of equally bad temp agencies, I’ve yet to receive my first pay stub, etc…

The fact is, this place is a depressing and spiteful Amazon hub to work at. They take advantage of the high unemployment numbers out there and use them to bully the workforce into unreasonable and unmonitored labor demands. Dignity and Respect are what should be at the forefront of any employee’s basic treatment expectations here in the civilized world. You will not get that here.

Another thing to point out is that I was hired by a temp agency called PMP. They definitely deserve huge credit for the abysmal working conditions as well. It is extremely difficult to contact anyone, and I doubt they care about any issues one might have. This is a BIG contract they have with Amazon, and as the insane turnover suggests, they will plow through the numbers not matter what the cost.

Anything good?

Well it isn’t bad pay for a position that requires zero skills or work experience. I was making somewhere in the £10.50 per hour, which adjusted to USD is about $14.

Amazon provides you with the appropriate safety wear, including steel toed boots and a hi-visibility vest.

Examity Blues